<h1>Privacy Policy</h1>

<p><em>Last updated: April 2026</em></p>

<h2>1. Who We Are</h2>

<p>This privacy policy applies to Clean Energy Heating Scotland Ltd ("we", "our", "us"), a company registered in Scotland (Companies House number SC875929). Our registered address is 89 Middlesex Street, Glasgow, G41 1EE. We are the data controller for the personal information collected through this website.</p>

<p>You can contact us about data protection matters at: <a href="mailto:cleanenergyheatingscotland@gmail.com">cleanenergyheatingscotland@gmail.com</a></p>

<h2>2. What Data We Collect</h2>

<p>When you submit the contact or quote request form on this website, we collect:</p>

<ul>

<li>Your name</li>

<li>Your email address</li>

<li>Your phone number</li>

<li>Your postcode or address (if provided)</li>

<li>Details of the heating work you are enquiring about</li>

</ul>

<p>We also collect standard website analytics data (page views, browser type, approximate location) through cookies and third-party analytics services. See section 5 for more detail.</p>

<h2>3. How We Use Your Information</h2>

<p>We use the personal information you provide to:</p>

<ul>

<li>Respond to your enquiry and provide a quote for heating work</li>

<li>Contact you to arrange a survey or installation appointment</li>

<li>Follow up after work is completed</li>

<li>Request a review of our services (with your consent)</li>

</ul>

<p>We will only contact you for marketing purposes if you have given explicit consent.</p>

<h2>4. Legal Basis for Processing</h2>

<p>We process your personal data on the basis of:</p>

<ul>

<li><strong>Contract performance:</strong> Processing necessary to respond to your quote request and fulfil a contract for heating services</li>

<li><strong>Legitimate interests:</strong> Following up on service enquiries and requesting reviews</li>

<li><strong>Consent:</strong> Where you have opted in to marketing communications</li>

</ul>

<h2>5. Third Parties</h2>

<p>We use the following third-party services to operate our business:</p>

<ul>

<li><strong>Grapeworks CRM (GoHighLevel):</strong> We use this CRM platform to manage enquiries and customer communications. Your enquiry data is stored in this system. GoHighLevel's privacy policy applies to data held in this system.</li>

<li><strong>Google Analytics:</strong> We use Google Analytics to understand how visitors use our website. This collects anonymised usage data including pages visited and approximate location.</li>

<li><strong>MongoDB Atlas:</strong> Our website content is stored in MongoDB Atlas (cloud database). This is a secure, encrypted data store.</li>

</ul>

<p>We do not sell your personal data to third parties.</p>

<h2>6. Cookies</h2>

<p>This website uses cookies to function correctly and to collect analytics data. Cookies used include:</p>

<ul>

<li><strong>Essential cookies:</strong> Required for the website to work</li>

<li><strong>Analytics cookies:</strong> Google Analytics - anonymised usage tracking</li>

</ul>

<h2>7. Data Retention</h2>

<p>We retain enquiry data for up to 3 years after your last contact with us. If we complete heating work at your property, we retain job records for 7 years to comply with legal and warranty obligations.</p>

<h2>8. Your Rights Under UK GDPR</h2>

<p>Under UK GDPR, you have the right to:</p>

<ul>

<li>Access a copy of your personal data</li>

<li>Correct inaccurate data</li>

<li>Request deletion of your data (where no legal reason exists to retain it)</li>

<li>Object to processing of your data</li>

<li>Withdraw consent at any time</li>

</ul>

<p>To exercise any of these rights, email us at <a href="mailto:cleanenergyheatingscotland@gmail.com">cleanenergyheatingscotland@gmail.com</a>. We will respond within 30 days.</p>

<p>If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at <a href="https://ico.org.uk" target="_blank" rel="noopener noreferrer">ico.org.uk</a>.</p>

<h2>9. Changes to This Policy</h2>

<p>We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated.</p>